Frequently asked questions

Are you able to pack under a private label/Customer brand?

Yes, We can. 

What is the minimum order quantity (MOQ)?

8 tons to load in a 20 feet container. At least 8 tons of goods should be taken in a 20 feet container.

What are the payment methods?

We prefer LC at sight. For our regular customers, we also accept LC 60-day sights. Apart from LC, we also accept TT. 30% in advance and 70% after presenting the scan copy of B/L (Bill of Landing)

What will be the shipment time from the date of placing the order?

In general 25-30 days.

– Increase customers need private labeling/ packing then we need an extra 5 to 10 days to organize the packing materials.

What is the transit time from Bangladesh to the EU destination?

In general, It is 30-40 days.

Are you taking a combined/mixed order (Black Tiger & Fresh Water together)

Yes, We do.

How can you ensure the correct quality on the customer’s end?

After completion of each order, Our QC team conducts a transparent inspection taking random samples from the consignment. This QC report will be shared with the respective customer. Once our customer gives their consent then only we will provide to load the goods in the container.

How do you ensure a cold chain from the factory to the destination?

During loading of the goods, we install a data logger. We share the link with our honorable customers of each data logger. So that by logging the customer comes to know the temperature and location of the goods from their gadget.

How many certificates do you have?

We are BRC & HACCAP approved.